Terms & Conditions — cr99

Welcome to cr99, Bangladesh's trusted online gaming and betting platform. These Terms & Conditions govern your use of the cr99 website, mobile experience, and all associated services. They form a legally binding agreement between you (the player) and cr99. Whether you are playing slots, placing cricket bets, or enjoying live casino games, these terms apply in full.

These terms are subject to change. cr99 reserves the right to update or modify any section of these Terms & Conditions at any time. Continued use of the platform following any modification constitutes your acceptance of the revised terms. We encourage all users to review this page periodically to remain informed of their obligations and rights.

1. Acceptance of Terms

By registering an account on cr99, clicking "I Agree", or otherwise accessing or using any part of our platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree to these terms, you must immediately cease using the cr99 platform and close your account.

These Terms & Conditions apply to all visitors, registered users, and any other persons who access or use cr99 services from Bangladesh or any other jurisdiction where access to the platform is not otherwise restricted by local law.

2. Eligibility Requirements

To open and maintain an account with cr99, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis:

• You must be at least 21 years of age (21+ only). cr99 operates strictly as an adult platform and access by minors is absolutely prohibited.
• You must be a natural person with full legal capacity to enter into binding agreements under the laws applicable to you.
• You must not be located in a jurisdiction where online gambling activities are prohibited by applicable law.
• You must provide accurate, complete, and up-to-date personal information during registration and whenever you update your account details.

cr99 reserves the right to verify your eligibility at any time and to suspend or permanently close your account if you are found to be ineligible. Players who attempt to circumvent eligibility rules using false identity or proxy methods will have accounts terminated and winnings forfeited.

3. Account Registration & Security

Each player may register only one account with cr99. Multiple accounts per person are strictly prohibited and may result in all accounts being closed and any associated balances being voided. Your cr99 account is strictly personal and non-transferable.

Account Credentials

You are fully responsible for maintaining the confidentiality of your account credentials, including your username and password. cr99 will never ask you for your password via email, chat, or any other channel. You must:

• Choose a strong, unique password and update it regularly.
• Notify cr99 support immediately if you suspect unauthorized access to your account.
• Ensure that you log out after each session, especially on shared or public devices.

KYC Verification

cr99 is committed to preventing fraud, money laundering, and underage gambling. As part of our Know Your Customer (KYC) process, we may require players to submit valid proof of identity (such as a National ID card, passport, or driver's license) and proof of address. Failure to complete KYC verification may result in withdrawal restrictions or account suspension until verification is successfully completed.

4. Deposits & Withdrawals

cr99 supports a range of fast local payment methods tailored to Bangladesh players. All financial transactions must be conducted in accordance with the rules set out in this section. cr99 processes transactions in Bangladeshi Taka (৳ BDT).

Deposit Rules

Players may fund their accounts using approved methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported local channels. When making a deposit, you confirm:

• The funds you deposit are legally owned by you and are not the proceeds of any criminal activity.
• Deposits must be made from a payment method registered in your own name; third-party deposits are not permitted.
• Minimum and maximum deposit amounts may apply and are displayed on the cashier page at the time of transaction.

Withdrawal Rules

Withdrawal requests are subject to standard processing times and compliance checks. cr99 aims to process all valid withdrawal requests promptly. The following conditions apply:

• Withdrawals can only be processed to a payment method previously used for deposits on your account, or to a method verified as belonging to you.
• A minimum withdrawal amount of ৳500 applies unless otherwise stated at the time of the request.
• Bonus funds must meet applicable wagering requirements before a withdrawal of those funds can be authorized.

5. Bonuses & Promotions

cr99 offers a range of bonuses and promotional offers to both new and existing players. These include welcome bonuses, free spins, reload bonuses, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions:

• Each bonus is subject to specific wagering requirements (rollover conditions) stated at the time the bonus is offered. Wagering requirements must be met within the time limit specified.
• Only one welcome bonus may be claimed per player. Attempts to claim multiple welcome bonuses via separate accounts constitute a breach of these terms.
• cr99 reserves the right to withdraw, amend, or cancel any promotional offer at any time without prior notice, provided that players who have already opted in and met conditions will not be unfairly penalized.
• Bonus funds are non-cashable until wagering requirements are satisfied. Any withdrawal request made before meeting rollover conditions will result in forfeiture of the bonus amount.

cr99 monitors bonus activity closely. Any player found to be exploiting bonus offers, using automated play, or engaging in low-risk strategies designed solely to clear wagering requirements (known as bonus abuse) will have their bonus and associated winnings voided and their account may be restricted.

6. Prohibited Activities

The following activities are strictly prohibited on the cr99 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of funds, and potential legal action:

• Using the platform for any form of money laundering, fraud, or financing of illegal activities.
• Colluding with other players, manipulating game outcomes, or using any software, bot, script, or exploit to gain an unfair advantage.
• Registering or operating more than one account, whether under the same or a different name, address, or device.
• Providing false, misleading, or fraudulent information at any stage of the registration, KYC, or transaction process.
• Attempting to access the platform from a jurisdiction where such access is prohibited by law, including through the use of VPNs or proxy services to obscure your true location.

7. Intellectual Property

All content on the cr99 platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software, and compilations — is the exclusive property of cr99 or its content suppliers and is protected by applicable intellectual property laws. No part of the platform may be reproduced, distributed, modified, publicly displayed, or otherwise used for any commercial purpose without the express written consent of cr99.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the cr99 platform for your personal, non-commercial gaming activities only. This license does not include any right to resell or commercially exploit any content, scrape or harvest data, or use any automated tools to access the platform.

8. Privacy & Data Protection

cr99 is committed to protecting your personal data. The collection, storage, and use of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions. By using cr99, you consent to the processing of your personal data as described in the Privacy Policy. cr99 employs SSL encryption and industry-standard security measures to safeguard your data against unauthorized access or disclosure. We do not sell your personal data to third parties.

9. Responsible Gaming

cr99 is firmly committed to promoting responsible gaming practices. Gambling should remain an enjoyable form of entertainment, not a financial strategy or a way to resolve personal difficulties. We encourage all players to set personal deposit limits, session time limits, and loss limits through their account settings. Players who feel that gambling may be becoming a problem are strongly encouraged to use our self-exclusion tools or contact our 24/7 support team.

cr99 does not permit gambling by individuals under the age of 21. If we have reasonable grounds to believe that a player is under 21 years of age, we will suspend their account pending age verification. For further guidance on responsible gaming, please visit our dedicated Responsible Gaming page.

10. Limitation of Liability

To the fullest extent permitted by applicable law, cr99 and its directors, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising from your use of, or inability to use, the cr99 platform or any of its services. This includes, without limitation, loss of profits, loss of data, business interruption, or any other commercial damages or losses.

cr99 does not guarantee uninterrupted or error-free access to the platform. We reserve the right to perform scheduled and unscheduled maintenance, which may temporarily affect availability. Our total aggregate liability to you in connection with these Terms & Conditions shall not exceed the total amount deposited by you in the 30 days immediately preceding the event giving rise to the claim.

11. Amendments to These Terms

cr99 reserves the right to modify these Terms & Conditions at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notice. Your continued use of cr99 services following the posting of changes constitutes your binding acceptance of the revised Terms & Conditions. If you disagree with any changes, your only recourse is to stop using the platform and close your account.

12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable laws. In the event of any dispute arising out of or in connection with these terms, you agree to first contact cr99 customer support to seek an amicable resolution. cr99 aims to resolve all player disputes fairly and transparently within a reasonable timeframe. For unresolved disputes, the parties agree to pursue resolution through the applicable legal channels. These terms do not limit any statutory rights you may have as a consumer under the laws of the jurisdiction in which you reside.