cr99 Privacy Policy

1. Introduction

Welcome to cr99, Bangladesh's trusted online gaming destination for cricket betting, live casino, slots, and more. cr99 is operated for the benefit of players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. This Privacy Policy explains in clear, formal terms how cr99 collects, processes, stores, and protects the personal information of users who access our platform at https://cr99.vip.

By registering an account or using any service on cr99, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the platform. We encourage all users to review this policy periodically, as it may be updated to reflect changes in our services or applicable data-protection practices.

2. Information We Collect

cr99 collects personal information solely for the purpose of providing, improving, and securing our gaming services. The categories of data we collect are as follows:

Account Registration Data

• Full name as provided during registration
• Email address and mobile phone number
• Date of birth (to verify that you are 21 years of age or older)
• Username and encrypted password credentials

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts in BDT (৳)
• Payment method identifiers (e.g. bKash account reference, Nagad number, Rocket number)
• Bonus and promotional transaction history associated with your account

Technical and Usage Data

• IP address, browser type, device model, and operating system version
• Pages visited, session duration, and clickstream data within the platform
• Cookies and similar tracking technologies (see Section 5 for details)

3. How We Use Your Information

The personal data collected by cr99 is used strictly for the following purposes. We do not use your data in any way that falls outside the scope described below without obtaining your prior consent:

• To create, verify, and manage your cr99 player account
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods
• To provide customer support in English and Bengali, available 24/7
• To comply with anti-fraud measures, responsible gaming obligations, and platform security requirements
• To send you account-related notifications, transactional alerts, and (where you have opted in) promotional communications
• To analyse platform usage patterns and improve the overall quality of cr99 services

4. Disclosure of Your Information

cr99 treats your personal information with the utmost confidentiality. We do not sell, rent, or trade your data to third parties for their own marketing or commercial purposes. Disclosure of your information may occur only in the following strictly defined circumstances:

Trusted Service Providers

We share limited data with carefully vetted third-party service providers who assist in delivering our platform — including payment processors, identity verification partners, and technical infrastructure providers. These parties are bound by strict confidentiality agreements and may only process your data for the specific purpose for which it was shared.

Legal and Regulatory Requirements

cr99 may be required to disclose personal information in response to a valid legal request, court order, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In such cases, we will comply with the applicable legal obligation while seeking to minimise the extent of information disclosed.

Business Transfers

In the event of a merger, acquisition, or sale of assets involving cr99, your personal data may be transferred to the successor entity. You will be notified of any such change and the data will remain subject to the same privacy protections as described in this policy.

5. Cookies and Tracking Technologies

cr99 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and gather anonymous analytics data. A cookie is a small text file placed on your device when you visit our platform. Cookies do not contain executable code and cannot access other data stored on your device.

We utilise the following categories of cookies on the cr99 platform:

• Essential cookies: required for core functionality such as account login, session management, and secure payment flows
• Analytics cookies: used to measure page performance, identify popular content, and optimise user journeys — all data is aggregated and anonymised
• Preference cookies: store your settings such as language preference and display options so that they persist across sessions

6. Data Retention

cr99 retains your personal data for as long as your account remains active or as necessary to provide you with our services. If you close your account, we will retain certain data for a period defined by applicable legal, regulatory, and financial compliance obligations — typically no longer than five years from the date of account closure.

Data that is no longer required for any lawful purpose is securely erased or anonymised so that it can no longer be linked back to any individual user. We conduct periodic data audits to ensure that retention periods remain appropriate and proportionate.

7. Data Security

The security of your personal data is a top priority at cr99. We implement a multi-layered security framework that includes 256-bit SSL encryption for all data in transit, firewalled server infrastructure, role-based access controls that limit employee access to personal data on a need-to-know basis, and regular security assessments by our technical team.

While cr99 takes every reasonable precaution to protect your data, no digital platform can guarantee absolute security against all threats. In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected users in a timely manner and take immediate remedial action. You can help protect your account by choosing a strong, unique password and never sharing your login credentials with any other person.

8. Your Rights and Choices

As a cr99 user based in Bangladesh, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account details:

• Right of access: you may request a copy of the personal data cr99 holds about you
• Right of rectification: you may request the correction of any inaccurate or incomplete data in your account
• Right of erasure: subject to legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purpose for which it was collected
• Right to object: you may withdraw your consent to receiving promotional communications at any time by contacting support
• Right of data portability: you may request that your account data be provided to you in a commonly used, machine-readable format

We will aim to respond to all valid data-rights requests within 30 calendar days of receipt. In cases of complexity or high volume, we may extend this period by a further 30 days, of which you will be duly notified.

9. Third-Party Payment Processors

cr99 facilitates transactions through local payment gateways including bKash, Nagad, Rocket, and Upay, as well as international card networks such as Visa and Mastercard. When you initiate a payment through any of these channels, your financial data is transmitted directly to the respective payment provider using encrypted connections. cr99 does not store full card numbers, mobile banking PINs, or other sensitive payment credentials on its own servers.

Each third-party payment provider operates under its own privacy policy and terms of service. cr99 is not responsible for the data-handling practices of external payment processors. We encourage you to review the relevant privacy policies of any payment method you choose to use.

10. Children's Privacy — 21+ Only

cr99 is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain any personal information from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that information promptly and close the associated account. If you believe that a minor may have registered on cr99, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

cr99 reserves the right to update or amend this Privacy Policy at any time in order to reflect changes in our services, applicable laws, or industry best practices. When material changes are made, we will notify registered users via the email address associated with their account or by posting a prominent notice on the cr99 platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the cr99 platform following the posting of any updated Privacy Policy constitutes your acceptance of those changes. If you do not agree to the revised policy, you must discontinue use of the platform and may request account closure by contacting [email protected].

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cr99 handles your personal data, please reach out to our dedicated support team. We are available 24/7 in both English and Bengali to assist you. All privacy-related correspondence should be directed to: