Responsible Gaming at cr99

We believe gaming should always be enjoyable and within your control. cr99 provides tools and guidance to keep your experience safe, fair, and fun — for players 21 and above across Bangladesh.

Our Commitment to You

At cr99, responsible gaming is not just a policy — it is a core value. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, and every corner of Bangladesh, online gaming is a form of entertainment. We want it to stay that way. Our platform is designed with safeguards that empower you to stay in control of your time and money, no matter what game you are playing.

Whether you enjoy cricket betting on BPL and IPL matches, spinning the reels on our best slots, or sitting at a live casino table, we encourage you to play with a clear head, set a budget, and never chase losses. Gambling should never be used as a way to solve financial problems or relieve stress. If you ever feel that gaming is no longer fun or is affecting your day-to-day life, please reach out to our support team or use the self-management tools available in your account.

Age Restriction: cr99 is strictly for players aged 21 and above. We do not permit anyone under 21 to register, deposit, or participate in any form of gaming on our platform.

Tools to Stay in Control

cr99 offers a range of practical tools built directly into your account. Use them any time to keep your gaming experience healthy and balanced.

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Deposit Limits
Set a daily, weekly, or monthly deposit cap so you never spend more than you can afford.
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Take a Break
Activate a short time-out of 24 hours, 7 days, or 30 days when you need a pause from gaming.
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Self-Exclusion
Choose to exclude yourself from cr99 for a longer period — from 6 months up to permanently — if you feel you need a serious break.
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Loss Limits
Cap the total amount you can lose in a given period, so a losing streak never spirals out of budget.
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Session Timer
Set a maximum session length so you always know how long you have been playing and get a reminder when time is up.
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Reality Check
Enable periodic pop-up reminders showing your total session time and net balance, keeping you grounded during long play sessions.

21+ Age Policy

21+ Adults Only — 21 Years and Above

cr99 strictly enforces a minimum age requirement of 21 years for all players in Bangladesh. During account registration, we verify age information. Any account found to belong to a minor will be immediately suspended, and all funds will be returned after a review. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling sites.

If you are aware of a minor who may be accessing cr99 or any online gambling platform, please contact our support team immediately at [email protected]. We take underage gambling very seriously and act swiftly on all reports.

Signs of Problem Gambling

It is important to recognise when gaming stops being entertainment and starts becoming a concern. Watch for these warning signs in yourself or someone you know:

  • ⚠️Spending more money or time on gambling than originally intended, and finding it hard to stop.
  • ⚠️Chasing losses — continuing to bet in hopes of winning back money that has already been lost.
  • ⚠️Neglecting work, family, or social responsibilities due to time spent on gambling platforms.
  • ⚠️Borrowing money or selling personal assets to fund gambling activity.
  • ⚠️Feeling anxious, irritable, or restless when not gambling, or using gambling to escape stress or depression.
If you recognise any of these signs, please do not ignore them. Use the self-exclusion or time-out tools in your account, or contact our dedicated support team right away. Early action makes a real difference.

How to Set Your Limits on cr99

  • Log in to your cr99 account and navigate to Account Settings from the profile menu.
  • Select the Responsible Gaming tab to view all available self-management tools in one place.
  • Choose the tool you need — Deposit Limit, Loss Limit, Session Timer, Time-Out, or Self-Exclusion — and enter your preferred values.
  • Confirm your selection. Changes take effect immediately. If you need further assistance, contact our support team at any time via live chat or email.

Frequently Asked Questions

Log in to your cr99 account and go to the Responsible Gaming section in your account settings. From there you can set a daily, weekly, or monthly deposit limit. Limits take effect immediately and can be reduced at any time. Any increase to an existing limit requires a 7-day cooling-off period before it is applied.

Self-exclusion allows you to voluntarily block yourself from accessing your cr99 account for a set period — ranging from 6 months to a permanent ban. Once activated, the exclusion cannot be reversed during the chosen period. You will not receive any promotional communications during this time. Contact [email protected] to activate self-exclusion or do so directly from your account settings.

Yes. cr99 offers a time-out feature that lets you pause your account for 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. This is a great option if you feel you need a short reset without committing to a longer self-exclusion period.

Yes. cr99 uses SSL encryption to protect all player data and financial transactions. Your personal information is never shared with third parties without your consent. We also use fair-play certified RNG (Random Number Generator) systems to ensure game outcomes are genuinely random and unbiased for all players.

If you believe gambling is negatively affecting your mental health, daily life, or relationships, please reach out for help immediately. Use the self-exclusion tool in your account settings, then contact our 24/7 support team at [email protected]. You should also consider speaking with a mental health professional or a trusted person in your life. Taking that first step is a sign of strength, not weakness.

Need Help? We Are Here for You

If you or someone you know is struggling with gambling-related issues, do not hesitate to reach out. Our team is available 24/7 and all conversations are handled with complete confidentiality.

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24/7 Live Chat Support

Open the live chat from your cr99 account dashboard at any time of day or night. Our Bengali-speaking support agents are ready to assist you with account tools, self-exclusion requests, and any gaming concern.

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Email Support

Write to us at [email protected] with any responsible gaming request. Emails are answered within 24 hours. You can request a self-exclusion, limit change, or account closure via email — your privacy is always respected.

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SSL-Secured & Fair Play

All data on cr99 is protected by SSL encryption. Our games use certified RNG technology to guarantee genuinely fair outcomes. We are committed to providing a transparent and trustworthy gaming environment for every player in Bangladesh.

Ready to Play Responsibly?

cr99 is Bangladesh's trusted gaming platform. Enjoy cricket betting, slots, and live casino — always within your limits, always in control.

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